C-28, C Block, Sector 9, Noida, Uttar Pradesh 201301

Privacy Policy

 

The Superb Handloom website (referred to as “the Site” or “our website”) is owned and operated by Superb Handloom. We are the data controller responsible for processing your personal data collected through the Site.

We have adopted this Privacy Policy, which outlines how we collect, use, store, and protect the information gathered from you when you visit or make a purchase from superbhandloom.in. We also provide the reasons why we must collect certain personal data about you. Therefore, we encourage you to read this Privacy Policy carefully before using our website or submitting any personal information.

We are deeply committed to safeguarding your privacy and personal data. We undertake to process your information responsibly and to guarantee its confidentiality and security.

 

Personal Information We Collect

 

When you visit our Site, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to our Site, and details about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Additionally, we collect personal data that you provide directly to us. This typically occurs when you make a purchase,, contact us through whatsapp or other means, or interact with us in person. The personal data we collect may include, but is not limited to:

  • Your Name
  • Billing and Shipping Addresses
  • Email Address
  • Phone Number
  • Payment Information (Please clarify that payment processing is handled securely by a third party and you do not store full payment card details).
  • Other information you choose to provide when communicating with us.

 

Why We Process Your Data

 

Our primary goal in processing your data is to operate our business effectively and serve you better. We may process your data for the following purposes:

  • To Fulfill Your Orders: We use your personal information (like name, address, payment details) to process and deliver your orders, manage returns, and provide customer service related to your purchases.
  • To Provide Our Services: We use your data to manage your account (if you create one), respond to your inquiries, and provide the information and assistance you request.
  • To Improve Our Website and Offerings: We analyze usage data (Device Information) to understand how our website is used, identify popular products or features, and make improvements to the site and our product selection.
  • For Communication: We use your contact information to communicate with you about your orders, respond to your questions, and send you updates or promotional materials if you have opted in to receive them.
  • For Security and Fraud Prevention: We process certain information to detect and prevent fraudulent transactions and ensure the security of our website and systems.
  • To Comply with Legal Obligations: We may process your data where required by law or government regulations.

We only collect and process personal data that is necessary for these specified purposes.

 

How We Collect Your Information

 

We collect information directly from you when you voluntarily provide it to us through forms, during the purchase process, or when you contact us. We also collect information automatically through technologies like cookies and our website server logs as you browse our Site.

Sharing Your Personal Information

We value your privacy and do not sell your personal information. We may share your personal information with third parties only in specific circumstances and for legitimate business purposes, as outlined below:

  • Service Providers: We share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which we share it. 
     
  • Legal Compliance: We may disclose your information if required or permitted by law, such as to comply with a subpoena, court order, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
     
  • With Your Consent: We may share your information with other parties when we have obtained your explicit consent to do so.

 

Your Data Rights

 

Under applicable data protection laws in India (Digital Personal Data Protection Act, 2023 – DPDPA) and potentially other regions depending on where you are accessing our site from, you have certain rights regarding your personal data. These rights may include:

  • The right to be informed about the processing of your data.
  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate or incomplete data.
  • The right to request the erasure or deletion of your personal data (under certain conditions). 
     
  • The right to withdraw consent at any time where our processing is based on your consent.
  • The right to grievance redressal regarding the processing of your data.
  • (Mention other rights as applicable under DPDPA or other relevant laws).

If you would like to exercise any of these rights, please contact us through the contact information provided below.

Data Retention

 

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely dispose of it.

 
 

Links to Other Websites

 

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect your personal information.

Information Security

 

We are committed to protecting the security of your personal information. We store the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards in place to protect against unauthorized access, use, modification, and disclosure of personal data in our control and custody. However, please understand that no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

Legal Disclosure

 

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process. We will also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of the policy.

 

Contact Information

 

If you have questions or require more information about our Privacy Policy or our data practices, or if you wish to exercise your data rights, please do not hesitate to contact us:

  • Email: superbhandloomnoida@gmail.com
  • Address: C-28, C Block, Sector 9, Noida, Uttar Pradesh 201301
  • Phone: +918174075118